Troubleshooting
Solutions for common issues. Tap an issue to see the fix.
Find your issue below and expand for the solution.
Don't panic. Missing a check-in doesn't immediately transfer your assets.
Fix: Check in as soon as possible from your Ante app. One check-in returns your vault to "Protected" status and cancels any pending processes.
Can't check in?
- Verify you are signed in with the email that owns the vault
- Check you have ETH for gas
- Try from a different device
Guardians already voted? You still have the entire grace period (up to 6 months, configurable) to cancel by checking in.
Check first:
- Gas price may be too low during congestion
- Network might be congested
- Wallet connection issues
If pending for hours:
- Speed up with higher gas (wallet-dependent)
- Or cancel and resubmit
Using a Safe multisig?
- Check all required signatures collected
- Verify signers using same nonce
- Check transaction in Safe interface
Check your sign-in:
- Signed in with the email that owns the vault?
- Is this account the vault owner?
Using multisig?
- Connect with a signer wallet
- Check Safe interface at safe.global
- Verify Safe exists on correct network
Lost email access?
- Recover it with your email provider, then sign in again
- For multisig, coordinate with other signers
Important: If you permanently lose vault owner wallet access, guardians can eventually transfer assets to your recipient.
Fix: Check in immediately to cancel the voting. One check-in stops all guardian processes.
Investigate:
- Did you miss your check-in deadline?
- Did a guardian misunderstand your situation?
- Timezone or date confusion?
After cancelling: Contact the guardian who initiated voting to clarify your status.
Note: If your check-in was truly overdue, this is normal behavior - the system worked as designed.
This means: The vault owner has been inactive and guardians are considering or have approved a transfer.
What to do:
- Try to contact the owner - they may have forgotten to check in
- Check the timeline for remaining grace period
- Prepare to receive assets if owner is truly unavailable
During grace period: Owner can still cancel by checking in. No action needed from you yet.
After grace period: A guardian will execute the transfer. Assets arrive in your registered wallet.
Common issue: The assets were sent on a different network.
Fix:
- Ante Vaults runs on Ethereum mainnet
- Check that the assets were sent there
- Refresh the Ante app
Sent on another network? Those assets are not in your vault. You may need to bridge them to Ethereum mainnet.
Can't afford gas:
- You pay Ethereum network fees (gas) in ETH for transactions such as creating your vault, checking in, and withdrawing
- Ethereum mainnet: $1-20+ depending on congestion
Guardian gas issues: Go to People tab → Select guardian → Sponsor Gas to send them ETH.
Transaction failing: Try again when the network is less busy (weekends, early morning), and make sure your wallet holds enough ETH for gas.
- Search the Help Center - Use the search bar
- Check the FAQ - Common questions answered there
- Contact Support - In-app support for specific issues
When contacting support, include:
- Your vault address (not private key!)
- Network you're on
- Description of issue
- Any error messages